Refund policy

At ZAYRAA CLOTHING, customer satisfaction is very important to us. We want you to shop with confidence, and we will do our best to resolve any issue with your order quickly and fairly.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if the product meets all of the following conditions:

  • The item was purchased directly from ZAYRAA CLOTHING. 
  • The return request is made within 2 days of receiving the order.
  • The product is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, accessories, manuals, and packaging are included.
  • The item is not listed under Non-Returnable Items below.
  • Proof of purchase (order number, receipt, or confirmation email) is provided.

We reserve the right to decline returns that do not meet these eligibility requirements.

2. Return Timeframe

Returns must be requested within 2 days from the date your order is delivered.

After this period, we may be unable to accept the return or issue a refund.

To start a return, please contact us at zayraaclothing@gmail.com with: 

  • Your order number
  • The product name
  • The reason for the return
  • Clear photos of the product (if damaged, defective, or incorrect)

3. Refund Process

Once your returned item is received, we will inspect it to verify that it meets our return conditions.

The process is generally as follows:

  1. Return request submitted
  2. Return approved by our support team
  3. Product shipped back to us
  4. Inspection completed
  5. Refund approved (if eligible)
  6. Refund issued

You will be notified by email once your return has been received and inspected.

4. Refund Timing

If your return is approved, your refund will be processed within 24 hours

Depending on your payment method, the refunded amount may take additional time to appear in your account.

Refunds are generally issued to the original payment method used for the purchase, where applicable.

For Cash on Delivery (COD) orders, refunds may be issued through BANK TRANSFER / MOBILE WALLET / STORE CREDIT / OTHER METHOD.

5. Exchange Options

We offer exchanges for eligible items.

You may request an exchange for:

  • A different size
  • A different color
  • The same product if the original item is damaged or defective
  • Another available item of equal value (subject to approval)

Exchange requests must be made within 1 to 2 days of delivery.

If the requested replacement item is unavailable, we may offer a refund or store credit.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Incorrect (wrong item, size, color, or variant)

please contact us within 1 to 2 days of receiving the order.

Email: zayraaclothing@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem
  • Photos of the packaging (if available)

If the issue is confirmed, we will provide an appropriate resolution, which may include:

  • A replacement product
  • A full refund
  • A partial refund
  • Store credit

In such cases, ZAYRAA CLOTHING will generally bear the return shipping cost.

7. Non-Returnable Items

For hygiene, safety, customization, or clearance reasons, the following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Personalized or custom-made products
  • Intimate or hygiene-sensitive items
  • Beauty or cosmetic products that have been opened or used
  • Perishable goods
  • Gift cards
  • Digital products or downloadable content
  • Final sale or clearance items
  • Items marked "Non-Returnable" on the product page

Please check the product description before placing your order.

8. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

If the return is due to our error

Examples:

  • Wrong item sent
  • Defective product
  • Damaged product
  • Incorrect size or color shipped by us

[Zayraa clothing] will cover the return shipping cost.

If the return is due to customer preference

Examples:

  • Changed mind
  • Ordered the wrong size
  • Ordered the wrong color
  • No longer want the item

The customer is responsible for the return shipping cost.

9. How to Start a Return

To request a return or exchange:

Email: zayraaclothing@gmail.com

Please include:

  • Full name
  • Order number
  • Phone number
  • Product name
  • Reason for return
  • Photos (if applicable)

Our support team will provide the return instructions and return address after reviewing your request.

10. Inspection and Approval

All returned items are inspected upon arrival.

A return may be rejected if:

  • The item has been used, washed, worn, or damaged by the customer.
  • Tags or original packaging are missing.
  • The product is returned after the allowed return period.
  • The item falls under the Non-Returnable category.

If a return is rejected, the item may be shipped back to the customer at the customer’s expense.

11. Cancellations

Orders may be cancelled before they are shipped.

If your order has already been dispatched, it cannot be cancelled and must follow the return process described in this policy.

To request a cancellation, contact us as soon as possible at zayraaclothing@gmail.com.

12. Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

Store Name: ZAYRAA CLOTHING

Email: zayraaclothing@gmail.com

Business Address: zayraaclothing@gmail.com

We are committed to resolving customer concerns in a fair, transparent, and timely manner.

13. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, or legal requirements.

Any changes will be posted on this page with an updated Effective Date. Continued use of our website after such changes constitutes acceptance of the revised policy.